Skype for Business Services

Skype for Business Pilot

Microsoft Skype for Business ushers in a new Unified Communication (UC) user experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. Skype for Business provides the next generation of communications server uniting voice communications, voice mail, instant messaging & presence, audio, video and web conferencing into a single platform.

The Skype for Business™ Unified Communication (UC) client eliminates many roadblocks in communication, thereby enabling organizations to significantly increase their information workers’ productivity. For IT, the benefits are equally powerful, with a highly secure and reliable system that works with existing tools and systems for easier management, lower cost of ownership, smoother deployment and migration, and greater choice and flexibility.

The Collaboration Solutions Microsoft® Skype for Business™ Pilot utilizes our award winning best practices and adoption strategies to guide organizations through the process of understanding the full potential and business impact of Microsoft® Skype for Business™ while providing hands on experience with the applications and underlying technologies.

The Skype for Business provides hands on experience with presence, instant messaging, internal conferencing, and voice over IP (VoIP) in an integrated, easy to use experience for your initial pilot group. From an IT perspective, the pilot enables IT to assess how the technology functions in your organization’s unique environment. This also provides a greater understanding of the architectural requirements for a successful deployment. From a business perspective, organizations often experience immediate increases in individual productivity and accelerated business results through enhanced communication and collaboration.

The Microsoft® Skype for Business ™ Pilot will have your organization up and running quickly with the ability to step from pilot to a full enterprise production.


Skype for Business Consulting

Strategy – Implementation – Training – Support

  • Strategy and Planning
  • Collaboration Workspace Best Practices
  • Assessments
  • Technical Network Validation
  • Business Case Development
  • Architecture and Design
  • Implementation and Deployment
  • Training And Mentoring
  • Support and more

Strategy and Planning Services from Collaboration Solutions provides a holistic view of how your organization will drive business value from the appropriate technologies and solutions. We use our deep knowledge of both on-premises and cloud technologies to help clients identify and prioritize significant opportunities presented by cloud , on-premises or hybrid services. We provide the roadmap that enables your organization to align the business and IT goals. Our strategic plan is customized for each customer’s specific environment, including multi-vendor integration strategies.

Collaboration Workspace Best Practices are designed to guide key business and IT stakeholders through discovering the multiple options for Collaboration Spaces the capabilities of Skype for Business and the potential opportunities to drive business results for your organization. Our experts guide your organization through understanding user experience alternatives, analyzing organizational requirements, ensuring successful implementation, tailored adoption and training, along with long term sustainment programs.

Assessment Services evaluates the current state of technologies and solutions implemented at the client’s site along with understanding the future requirements and vision. Our proven methodology and tools help clients analyze the technical, functional and appropriate information required to determine the different approaches an organization can use to upgrade, migrate, re-platform, retire, and retain key applications. It provides a long-term roadmap which defines a phased migration approach with incremental and tangible benefits introduced at key milestones. This is available for on-premises deployments and for evaluating cloud and hybrid solutions.

Technical Network Validation – Skype for Business Best Practices dictate utilizing a Technical Network Validation prior to or during the deployment of Skype for Business. Collaboration Solutions’ Certified Skype for Business Professionals provide a point-in-time evaluation of an organization’s network(s) to determine capacity and capabilities with respect to current requirements and the addition of Skype for Business. These services are also used for existing deployments to diagnose and correct issues. The Skype for Business Technical Network Validation utilizes network tools to determine how well Skype for Business and the deployed workloads will function within your network environment prior to deployment, minimizing user frustration and downtime. The TNV will identify possible challenges they may affect the Skype for Business Deployment. Collaboration Solutions then analyzes the data and provides your organization with a report outlining the findings and any remediation that may be required.


Business Case Development Services help our clients understand the value derived from implementing technology solutions. We utilize multiple frameworks in determining the appropriate metrics for a technology investment or project. We work with your business, finance and IT groups to create a business case that contains estimated costs and benefits associated with the appropriate project phases. The costs and benefits are detailed in conjunction with the overall roadmap in order for the organization to map the financial impact of implementing new technology.

Architecture and Design Services provide our clients with the blueprint for implementing processes and technologies. This ensures that industry best practices, business, vendor and technology requirements are factored into the design. We work alongside our customers to clarify, align and educate them on the desired outcome and future state of the organization. We work closely with Microsoft on future technologies and work with you in planning to prepare for the potential growth and upgrading of the solution. The architecture and design plans are set to achieve the business goals of today as well as consideration for your organization to evolve and take advantage of future technology.

Implementation and Deployment. Collaboration Solutions has deployed on-premises, cloud and hybrid solutions since 1999. We have extensive global experience with organizations of all sizes with a proven track record of success. While each engagement is unique, we outline a few of the common stages. Proof of Concepts are often utilized to evaluate the features and benefits for the end user organization. They also assist with validating production architecture across multi-vendor platforms, hybrid and co-existence solutions. Pilot programs are used as the first phase of deployment limiting the scope to a subset of users or technologies. These are often employed to allow the organization’s IT team to understand and learn the new technologies as well as assess the possible impact to help desk services, the client environment and if applicable, to vendor and partner communities. Production roll out takes into consideration any additional information that was gathered during the pilot. Co-existence is often required due to the complexities of a corporation’s existing solutions. We work with our clients to ensure they have an operational environment and a roadmap for the future. Migration is an essential part of all on-premises, cloud and hybrid solutions and Collaboration Solutions provides the expertise to ensure a smooth transition. Production environments are live and ready to roll out to the organization.


Training and Mentoring is designed to provide our clients with knowledge as part of a live project or implementation. Our consultants are Microsoft Certified trainers and can provide Official curriculum and custom client specific training. Collaboration Solutions combines training and mentoring of key individuals during the Planning, Assessment, Business Case and Architectural Design phases of the project which is then followed by the teaching, knowledge transfer and coaching process that occurs during Implementation and Deployment. The objective of Collaboration Solutions is to provide organizations the opportunity to develop in-house expertise.

Support and More. Should you require assistance beyond your vendor and in-house expertise Collaboration Solutions is there to support your organization. All of our engagements and services are customized to meet the needs of our partners and their clients.


Skype for Business Technical Network Validation

Skype for Business Best Practices dictate utilizing a Technical Network Validation (TNV) prior to or during the deployment of Skype for Business. Collaboration Solutions’ Certified Skype for Business Professionals provide a point-in-time evaluation of an organization’s network(s) to determine capacity and capabilities with respect to current requirements and the addition of Skype for Business. These services are also used for existing deployments to diagnose and correct issues. The Skype for Business Technical Network Validation utilizes network tools to determine how well Skype for Business and the deployed workloads will function within your network environment prior to deployment, minimizing user frustration and downtime. The TNV will identify possible challenges they may affect the Skype for Business Deployment. Collaboration Solutions then analyzes the data and provides your organization with a report outlining the findings and any remediation that may be required. The Skype for Business Technical Network Validation can be split into five distinct phases and each phase depends on information collected from the previous phase.

Findings and Recommendations

Collaboration Solutions then analyzes the data against industry standard thresholds, and provides your organization with a report supporting our recommendations.

Discovery

Collaboration Solutions will garner an understanding of all aspects of the network infrastructure, the existing telephony infrastructure, conferencing infrastructure, and details of the planned unified communications application deployment.

Modeling

This phase includes both ‘usage modeling’ and ‘traffic modeling,’ where proposed bandwidth usage is modeled based on existing usage data and knowledge of the new systems data requirements to estimate the requirements of the new system.

Traffic Simulation and Testing

Collaboration Solutions will provide a traffic simulator to apply application specific traffic to the production network. This phase also includes monitoring the network segments to understand what impact the simulated traffic will have on the network. This is critical when designing geographically dispersed architectures to ensure appropriate designs based on the response of the network.

Remediation

Collaboration Solutions will provide remediation recommendations and, if applicable, cost estimates for remediation based on the findings of the Skype for Business Technical Network Validation testing.


Skype for Business Managed Services

Skype for Business and Skype for Business usher in a new Unified Communication (UC) user experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. Skype for Business provides the next generation of communications server uniting voice communications, voice mail, instant messaging & presence, audio, video and web conferencing into a single platform.

Thus, the unified communication and collaboration environments can become more complex with the integration of multiple platforms.  Collaboration Solutions’ Skype for Business Managed Service (MS) is designed to ensure the health and stability of your unified communications platform. MS provides proactive management, maintenance, and support for your not only your Skype for Business servers but can extend to your full suite of communications technology.

Collaboration Solutions Skype for Business Managed Service saves time and money on the deployment of Skype for Business , training of resources and management. The solution can improve performance while reducing the cost of ownership for Skype for Business deployments and provides a predictable monthly cost. Our ability to customize our services allows organizations to be provided a service level agreement to meet their unique requirements. Additionally, organizations experience enhance user experiences which drive higher levels of productivity.  Internal resources are free to be allocated to more strategic projects.

Our Certified Microsoft Skype for Business Professionals hold key accreditations from multiple Skype for Business Ecosystem Partners and have extensive experience with on-site and remote support, configuration and training, ensuring your organization maximizes its investment. Collaboration Solutions’ technical depth, expertise, and experience may be further complemented by direct access to Microsoft Premier Escalation Engineers and Tier 3 support for Skype for Business .

Collaboration Solutions provides solutions on-premises, in the cloud and includes hybrid architectures.  Our ability to provide services independent of the platform ensures your organization is prepared for any future transitions.

Skype for Business Managed Service Key Features 
Skype for Business Architecture, Design, Deployment, Migration and Training Services
Full support of Microsoft Skype for Business and Unified Communication Technologies
 24X7 Remote Support with Proactive Monitoring
Quarterly and Emergency Patching of Microsoft Skype for Business Infrastructure
Full Change Management, Reporting and Ticketing
Reporting of Incident and Change Summary, Server Availability and Performance
Support Model with Escalations to Tier 3 Skype for Business Premier Support Escalation Engineers
Optional Skype for Business Technical Network Assessment, Remediation, Optimization and Monitoring
Optional UC Workspace Management
Hosting and Other Options Available